The “retail apocalypse” has accelerated, but a more frictionless, digitally-enabled retail landscape is on the horizon for 2021

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10 trends that will shape the year ahead

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The coronavirus pandemic has caused retailers to retool their operational, merchandising, and marketing strategies to align with consumers' changing shopping habits. When things return to normal, the realignment of retail will have lasting effects.

In The Future of Retail 2021 Report, Insider Intelligence looks at our 2021 US retail and ecommerce sales forecast, highlighting 10 key trends representing the most significant shifts in retail and consumer behavior next year.

In full, this exclusive report:

1 Forecasts how much US consumers will spend on retail and ecommerce in 2021
2 Predicts which retailers are best positioned for 2021
3 Discusses which innovations will reshape physical retail
4 Analyzes which advancements will influence how consumers shop online

Get all of these insights and more when you purchase the Future of Retail 2021 Report for $995.
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The coronavirus pandemic kicked the digital transformation of the US healthcare ecosystem into high gear, placing digital health tech front and center

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COVID-19 turned the US Healthcare system on its head—here's where players across the ecosystem stand on digital transformation and what healthcare's new normal looks like

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Healthcare incumbents have been dragging their feet on digital transformation—but the coronavirus pandemic forced their hands to accelerate digitization and catalyzed a virtual care boom that's changing the fabric of the entire US healthcare ecosystem for good.

In The Digital Health Ecosystem Report, Insider Intelligence will explore the current state of the healthcare ecosystem, the key trends driving digital transformation, and what we expect the new normal of healthcare to look like with the impacts of the pandemic in full swing. First, we unpack the industry's web of stakeholders and outline how digital transformation is impacting each. Then we examine the technologies and players driving the digital health boom and posit what might come next.

In full, this exclusive report:

1 Discusses the key digital trends transforming the insurance, healthcare delivery, and pharmaceutical spaces, and how this has changed since last year
2 Analyzes how the coronavirus pandemic has altered digital transformation in these spaces
3 Predicts what the new normal looks like for the US healthcare system

Get all of these insights and more when you purchase the Digital Health Ecosystem Report for $995.
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Fintech accelerators are taking on a new level of importance amid the coronavirus pandemic – here's what success looks like at top banks

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FINTECH

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An inside look at top banks' accelerator programs—how they work, what success looks like, and what it means for the future of financial services



* This chart and data were pulled from The Fintech Accelerators Report by Insider Intelligence. Purchase the report here to get immediate access to the full analysis.
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In the past few years, banks have recognized the opportunity in launching their own accelerator programs — likely in response to the need to introduce new digital financial services.

For banks, accelerators provide a space to build relationships with fintechs and enhance their own operations. Amid the coronavirus pandemic, accelerators are taking on a new level of importance — though the crisis is also posing a threat to the programs.
  • Banks must identify and implement new digital solutions to accommodate shifts in channel usage and maintain customer engagement amid widespread lockdown measures. People are staying home, and many banks have restricted branch access: JPMorgan Chase, for example, temporarily closed 20% of its branches. More customers are turning to digital channels as a result for payments, mortgages, and loans; banks must ensure that their channels can withstand the increased usage, and that they're providing high-quality services that customers need.
  • Additionally, fintech funding has taken a dip during the pandemic — and accelerator programs could offer startups a way to stand out to investors. In Q1 2020, fintechs globally are only expected to have raised $6 billion, down from $9.4 billion the previous quarter, per CB Insights. With less funding available, standing out to investors is becoming...
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LATIN AMERICA FINTECH LANDSCAPE


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INSURTECH DISRUPTORS


What full-stack insurtechs are doing to beat incumbents on customer acquisition, personalization, and claims processing… Access Full Report →
This is just a preview of the information and insights you'll find in The Fintech Accelerators Report by Insider Intelligence. Purchase the report today for $495 to access the full analysis.
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Banks must brace for impact of new stimulus package

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What to read today: Small Business Point-of-Sale Battle : Insider Intelligence lays out the difficulties SMBs are facing during the pandemic and the opportunities POS providers have in helping firms address those pain points. We look at how POS providers can attract new SMB clients while helping their existing customers by meeting their changing needs during the pandemic..
Every morning the Business Insider Intelligence team delivers research briefings covering key trends moving industries. As a bonus for being a frequent Business Insider reader, we're including some free content below.

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January 2, 2021
Business Insider Intelligence
Latest stimulus bill presents familiar challenges with new wrinkles for US banks.
The new stimulus package is a clarion call for banks to once again funnel aid to US consumers and businesses, as it injects a fresh $285 million into the Paycheck Protection Program (PPP) and includes a new round of checks for consumers.

We see two primary challenges banks need to be ready for as the effects of the new stimulus package take hold: a balancing act when it comes to handling PPP loans and a surge of digital banking activity as stimulus checks are disbursed.

The pressure will be particularly intense for those banks that learned hard lessons in the earlier days of the pandemic. Banks need to preemptively strengthen their digital channels to handle a similar spike that's likely to come with another round of much-needed funds.

Business Insider Intelligence's Gregory Magana has the full story.
BRIEFING HIGHLIGHTS
Q&A with Chase head of digital Allison Beer
We spoke with Allison Beer, head of digital at Chase, about how the bank accommodated a higher volume of digital users this year, and what to expect in 2021.
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Stacking up the payments and commerce predictions we got right
Despite the widespread uncertainty of this year, we were still on track in three key areas.
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Chinese regulators clamp down on Alibaba and eye Ant Group
Beijing's State Administration for Market Regulation announced the launch of an antitrust investigation against Alibaba, while Chinese finance regulators summoned Ant Group to discuss its compliance processes.
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Neobanks are pulling out the stops to attract users with flashy features
To set themselves apart from incumbents, many neobanks rely on rare features that can be costly to provide—but speak directly to consumer needs that incumbents leave unsatisfied.
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Ecommerce was a clear winner this holiday season
US ecommerce sales grew 47.2% annually between November 1 and December 24, according to recent Mastercard SpendingPulse data.
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3 Notable alt lender acquisitions amid a difficult year for fintechs
This year has taken a toll on many fintechs globally, with alt lenders in particular struggling to operate as borrowers became riskier and retail investors became wary of lending money to consumers or businesses via loan marketplaces.
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RESEARCH IN FOCUS
Small Business Point-of-Sale Battle
Insider Intelligence lays out the difficulties SMBs are facing during the pandemic and the opportunities POS providers have in helping firms address those pain points. We look at how POS providers can attract new SMB clients while helping their existing customers by meeting their changing needs during the pandemic.
Get the full report →
The Evolution of Digital Stock Trading
Insider Intelligence explains how startups sparked change in the stock trading industry; gives an overview of the key players in the stock market today, and where startups like Robinhood fit in.
Get the full report →
The UK Banking Channel Forecast
Insider Intelligence forecasts the growth or decline over the next five years of five key banking channels in the UK: branches, digital platforms, smartphones, call centers, and ATMs. We identify the drivers behind the trajectory of each channel's penetration, including changes to consumer behavior or advancements in technology.
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