We visited Bed Bath & Beyond and The Container Store — and one was clearly better than the other by Jessica Tyler on Apr 26, 2018, 10:53 AM Advertisement
 - Bed Bath & Beyond has been struggling to keep up with competition, while The Container Store has been slowly working to improve its sales, according to Retail Dive.
- The stores have a few obvious differences, with Bed Bath & Beyond having more bedding, decor, and personal care, while The Container Store has a greater focus on custom closets and storage solutions.
- After visiting both stores, we found that beyond the obvious differences, The Container Store ultimately has a better variety of the products it carries and is much easier to shop at than Bed Bath & Beyond.
Bed Bath & Beyond and The Container Store have championed the art of organization, selling everything from kitchenware to clothing storage and are known for their endless solutions to combat clutter. But both retailers have faced challenges recently. Bed Bath & Beyond stock plunged more than 18% after the company reported disappointing 2018 guidance last Thursday. Also last week, the credit-ratings agency Standard & Poor downgraded its bonds to the lowest level still considered investment grade, according to CNN Money. Retail experts say the biggest issue may be with Bed Bath & Beyond's stores — "Too many of Bed Bath & Beyond's stores — especially older ones — are a mess," Neil Saunders, managing director of GlobalData Retail, wrote in an email to CNBC. The Container Store is doing slightly better than Bed Bath & Beyond — as reported by Retail Dive, in late 2017 there was an increase in both net sales and same-store sales, and the company has been actively working to improve its web presence. The stores themselves have not received the same harsh criticisms as Bed Bath & Beyond stores have. We shopped at both stores to see which retailer was better — here's what we found: SEE ALSO: We shopped at Sephora and Ulta to see which was a better beauty store — and the winner was clear The first store I visited was Bed Bath & Beyond in NYC's Tribeca neighborhood. This particular location was only one floor.
The customer service center was immediately next to the entrance. Bed Bath & Beyond allows returns of almost any product at any time, with or without a receipt, for a refund. Without any record of a purchase, customers can get an 80% refund. The customer service center also had a station for online order pick-ups.
The kitchen department was the first section of the store. It was very well labeled and organized, despite reports saying that Bed Bath & Beyond stores tend to be a mess. I was completely overwhelmed by the amount of everything there was — merchandise was stacked from floor to ceiling in almost every part of the store.
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