What to read today: US Banking Channel Forecast: Digital banking channels are enjoying supercharged momentum as a result of the coronavirus pandemic. US consumers' banking behavior will continue to evolve through 2024, spurring banks to satisfy customer demands in both legacy and digital channels. Insider Intelligence forecasts the development of five key banking channels in the US between 2020 and 2024: branches, digital platforms, smartphones, call centers, and ATMs. The report identifies the drivers behind the trajectory of each channel's penetration, including changes in consumer behavior or advancements in technology..
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| November 20, 2021 | | | JPMorgan faces obstacles in maintaining its consumer tech competitiveness | JPMorgan Chase is facing soaring fintech valuations for prospective deals, along with a scramble for hiring US tech talent, per Insider. Takis Georgakopoulos, the bank's global payments head and operating committee member, revealed the pair of challenges when he spoke at a Bank of America conference. Georgakopoulos said that JPMorgan has two criteria for making fintech purchases: the quality of the company's technology and its engineering talent. JPMorgan's deals and talent challenges are two sides of the same coin: Both present obstacles to maintaining its competitive status when it comes to keeping up with consumers' expectation for their digital user experiences. The bank faces challenges on its tech side from both its fellow big incumbents and neobanks. Its ability to make acquisitions and hire IT talent provides the building blocks for JPMorgan to quickly deploy new products and create new ones. Insider Intelligence's Tom Auchterlonie has the full story. | | | BRIEFING HIGHLIGHTS | | | | | | | | | | | | | RESEARCH IN FOCUS | | | US Banking Channel Forecast | Digital banking channels are enjoying supercharged momentum as a result of the coronavirus pandemic. US consumers' banking behavior will continue to evolve through 2024, spurring banks to satisfy customer demands in both legacy and digital channels. Insider Intelligence forecasts the development of five key banking channels in the US between 2020 and 2024: branches, digital platforms, smartphones, call centers, and ATMs. The report identifies the drivers behind the trajectory of each channel's penetration, including changes in consumer behavior or advancements in technology. | Get the full report → | | | | US Generation Z Financial Behaviors | After living through the one-two punch of the Great Recession and COVID-19 pandemic, Gen Zers are plagued with financial anxiety. As a result, they've adopted a cautious and practical approach to saving, investing, and money management. They are skeptical of traditional financial institutions, they prefer digital and mobile financial tools, and they seek investments that reflect their values and goals. This report is an overview of Gen Z's attitudes and behaviors as they relate to banking, investing, and personal finance. | Get the full report → | | | | CIBC Mobile App Spotlight 2021 | Slowing smartphone banking user growth this year is forcing Canadian financial institutions (FIs) to double down on enhancing their mobile offerings. This report shines a light on the features CIBC could add to strengthen its mobile banking app to win new users and better service its existing customer base. This report focuses on the CIBC-specific findings from our inaugural Canada Mobile Banking Emerging Features Benchmark Study, which scores the seven largest FIs based on their support of 42 advanced mobile banking emerging features. Our report highlights the in-demand features that CIBC could add to its mobile app to make it more competitive. | Get the full report → | | | | BECOME A SUBSCRIBER | | Our subscriptions deliver analysis on the biggest trends and decisions shaping the future of your industry. Stay on top and subscribe today to receive: | | | | |
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