What to read today: Ecommerce and Retail Customer Experience 2021: The customer experience (CX) landscape has changed over the last year as pandemic-induced lockdowns and social distancing pushed consumers to try several technologies and experiences. This report discusses some of the top CX developments in both online and offline retail, including first-party data, AR, contactless payments, click and collect, and frictionless checkout..
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 | June 19, 2021 | |  | | CIBC is No. 1 Canadian bank in customer satisfaction for mobile apps. | CIBC got the top spot in customer satisfaction for J.D. Power's 2021 Canada Banking Mobile App Satisfaction Study.
The bank's new mobile banking features could have aided its scores. CIBC's new instant digital access for lost or replacement credit cards likely helped it earn its high score, especially because it's not widely offered among Canadian banks.
While these other features are new or coming for CIBC, these types of offerings are more of a mixed bag in terms of consumer interest.
Insider Intelligence's Tom Auchterlonie has the full story. | | |  | BRIEFING HIGHLIGHTS | | | | | | | | | | | | | | | | | |  | RESEARCH IN FOCUS | |  | | Ecommerce and Retail Customer Experience 2021 | | The customer experience (CX) landscape has changed over the last year as pandemic-induced lockdowns and social distancing pushed consumers to try several technologies and experiences. This report discusses some of the top CX developments in both online and offline retail, including first-party data, AR, contactless payments, click and collect, and frictionless checkout. | | Get the full report → | | |  | | The Rise of Real-Time Payments | | Faster payments, which enable the quick settlement of transactions, are attracting greater interest from US financial institutions, businesses, and consumers. Insider Intelligence defines real-time payments (RTP) while also considering the other recently introduced speedy settlement options that fall under the broader umbrella of faster payment options. | | Get the full report → | | |  | | Canada Mobile Banking Emerging Features Benchmark 2021 | | The Insider Intelligence 2021 Canada Mobile Banking Emerging Features Benchmark uses a dedicated survey of 1,187 Canadian consumers to identify the mobile banking features that consumers demand, highlighting features that the top seven Canadian FIs by assets deployand the mobile functionality that consumers value most. | | Get the full report → | | |  | BECOME A SUBSCRIBER | | | Our Briefing subscriptions deliver analysis on the biggest trends and decisions shaping the future of a specific industry. Stay on top and subscribe today to receive:
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