Digital unification tops Truist’s to-do list

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What to read today: US Banking Tech Spend Forecast: Insider Intelligence explores underlying factors we expect to impact on US banks' IT/tech spending through the entire forecast period, including cybersecurity spending, IT infrastructure maintenance, and economic slowdown; factors specific to each expected phase of the pandemic; and finally factors unique to each of the nine banks included in this forecast..
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January 30, 2021
Business Insider Intelligence
Truist spends big on unified digital platforms post BB&T-SunTrust merger.
Truist's Q4 2020 earnings included an adjusted net income of $1.6 billion. Like other large banks, its provision for credit losses fell as perceived risks from the pandemic ebbed, boosting its Q4 profit.

The ongoing effects of the December 2019 BB&T and SunTrust merger that created Truist remain front and center, as the company integrates legacy staff and infrastructure.

And unifying the digital customer experience is a major focus of Truist's tech efforts.

Insider Intelligence's Tyler Brown has the full story.
BRIEFING HIGHLIGHTS
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In response to Brexit, Mastercard is reportedly planning to increase fees for UK online card purchases.
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Current's overdraft cushion is a costly customer satisfaction play
Current shielded clients from $100 million of overdraft fees in the last eight months—an expensive but effective way to boost loyalty.
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Walmart is looking to scale order fulfillment efforts
Walmart plans to bring its tech-heavy local fulfillment center concept to more stores to ramp up online fulfillment processes.
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Discover's Q4 earnings report shows volume growth improvement across its main categories—bringing overall sales volume up 5% YoY.
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By Bits rolls out white-label usage-based insurance offering
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Chase brings new digital bank to UK—but standing out won't be easy
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Nubank's explosive growth is continuing on all fronts
Nubank raised $400 million and has nearly tripled its users since 2019, and it should prioritize bringing more valuable products to its customers.
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RESEARCH IN FOCUS
US Banking Tech Spend Forecast
Insider Intelligence explores underlying factors we expect to impact on US banks' IT/tech spending through the entire forecast period, including cybersecurity spending, IT infrastructure maintenance, and economic slowdown; factors specific to each expected phase of the pandemic; and finally factors unique to each of the nine banks included in this forecast.
Get the full report →
The Payments Ecosystem
Insider Intelligence examines the payments ecosystem today, as well as the pandemic's impact on growth drivers and the industry's future. The report traces the path of in-store and online payments from processing to settlement across key stakeholders.
Get the full report →
The Evolution of Digital Stock Trading
Insider Intelligence explains how startups sparked change in the stock trading industry; gives an overview of the key players in the stock market today, and where startups like Robinhood fit in; examines how the increasing appetite for self-directed investing is creating a growing market opportunity for startups and incumbent trading platforms; discusses the features that distinguish startups from older trading platforms; and explores other new entrants fighting for a slice of this market.
Get the full report →
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