Incumbent insurers are doubling down on AI use as they face fierce competitive threats amid the pandemic

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Insider Intelligence

How 3 Forward-Looking Insurers Are Infusing AI Into Their Front, Middle, and Back Offices to Better Compete with Insurtechs and Meet Changing Customer Expectations

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Incumbent insurers have accelerated their use of mature AI deployments in the past year to meet changing customer expectations and better compete with insurtechs.

In The AI in Insurance Report, Insider Intelligence assesses the business impact of forward-looking insurers implementing AI in their front, middle, and back offices, with real-world examples of each. The report then explores the key risks arising from AI use that insurers need to keep in mind. It also provides recommendations around how insurers can best approach the implementation of AI-powered digital transformation. Finally, it examines prominent strategies currently in use by three insurers (Aon, Allstate, and Zurich Insurance UK) that have invested in AI technology, gleaned from interviews with key stakeholders.

In full, this exclusive report:

1 Explores AI's current state of implementation and maturity in the insurance industry
2 Discusses AI's key use cases across the front, middle, and back offices, and some examples of insurers implementing AI across each of these use cases
3 Analyzes what we can learn from stakeholders at leading insurers deploying AI applications across their business

Get all of these insights and more when you purchase the AI in Insurance Report for $995.
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