Fully understand mobile banking with this chart.
 | | NEW CHART & DATA: PAYMENTS | | Mobile banking is no longer enough for consumer retention and acquisition… Global consumers are underwhelmed enough with their banking channels that they'd consider switching to a big tech company for banking services. This represents a threat to issuers that needs to be addressed as well as an opportunity for tech companies to take hold of.
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| Consumers are dissatisfied with their banking channels. Just 52% of consumers surveyed said they were satisfied with their internet banking platform, which drops to 51% for their bank branch and 47% for their mobile banking app. Lower satisfaction with mobile apps than bank branches, which consumers use less now than ever, demonstrates a need for banks to focus more on tailoring their digital channels to consumer needs.
Nearly one-third of consumers would turn to big tech companies for financial products and services. Of that group, 43% are millennials, 53% are tech-savvy consumers, and 70% are already looking to switch to a new provider. This could indicate a threat to banks, given that an already considerable number of consumers are open to using nonbanks for digital money management or other services.
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| | | | | | Over the past four years, the share of online merchants that accept at least one mobile payment option has… Access Full Chart → | | The payments industry is seeing a surge in mergers, acquisitions, and consolidation deals… Access Full Chart → |
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