[CHART] Here's why healthcare providers need to reevaluate their primary care strategy...

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Nearly half of millennials don't have a primary care physician…

Forty-five percent of millennials don't have a primary care physician — and that's largely due to providers' failure to create a consumer-oriented healthcare experience.

Millennials' avoidance of primary care is representative of the generation's preference for a more retail-like healthcare service that emphasizes speed and personalization, which is threatening providers' bottom lines.

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Here are some other key points from the study:
  • Providers' inability to offer a consumer-oriented healthcare experience is driving millennials toward more convenient services.
  • Millennials gravitate toward healthcare services that offer accessibility and speed. Thirty percent of millennials have used a walk-in clinic, versus 18% of Gen Xers and 14% of baby boomers.
  • But most providers aren't delivering on these expectations. For example, the average wait time to schedule a new physician appointment was 24 days in large US cities in 2017, up from 18.5 days in 2014.
  • Unsatisfied millennials will not be loyal their healthcare providers. Ninety-two percent of US millennial patients say they'd switch providers "without hesitation" if they weren't satisfied with the level of care they were receiving.
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