American Express sees volume recovery

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May 1, 2021

American Express sees pandemic recovery on the horizon.

American Express reported volume recovery in its travel and entertainment (T&E) and goods and services (G&S) sectors.

Last year the issuer periodically tweaked its rewards to cater to pandemic-driven spending habits—these changes may have helped Amex avoid further volume losses.

Amex cardholders stockpiled rewards earlier in the pandemic, likely to put toward travel later on—evidence that consumers may soon be booking flights. This trend, along with Amex's new card rewards, can help speed up the issuer's T&E recovery back to pre-pandemic levels.

Insider Intelligence's Adriana Nunez has the full story.

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