PayPal acquires Happy Returns, strengthening merchant relationships

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What to read today: Credit Cards in the 'Next Normal': Insider Intelligence evaluates the future of consumer credit cards through a pandemic-focused lens. After recapping 2020 and exploring the state of the industry at present, we divide the pandemic recovery into three phases and determine how economic trends might affect credit card spending, customer acquisition, retention, and risk..
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May 22, 2021
Insider Intelligence
PayPal nabs another acquisition with Happy Returns deal.
PayPal will acquire returns logistics business Happy Returns, which works with online merchants so customers can return unwanted merchandise at more than 2,600 drop-off locations throughout the US, for an undisclosed sum.

We predicted PayPal would go on an acquisition spree in 2021, and so far, the company looks to be moving in that direction. Happy Returns is PayPal's second major purchase this year—in March, it bought cryptocurrency storage and transfer service Curv.

The Happy Returns acquisition will help fortify PayPal's business by strengthening its merchant relationships and maintaining a competitive edge.

Insider Intelligence's Adriana Nunez has the full story.
BRIEFING HIGHLIGHTS
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Tesla is suspending Bitcoin payments due to its large carbon footprint—fintechs should add less energy-intensive crypto options to alleviate concerns.
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Marqeta files for IPO and discloses impressive growth numbers
Marqeta recently filed paperwork for an initial public offering with the Securities and Exchange Commission.
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Temenos is giving thousands of banks crypto support with fintech deal
Temenos is partnering with fintech Taurus to give its client banks the option to offer their own customers crypto features.
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Canada's incumbent banks lose ground in customer satisfaction
Canada's Big 5 banks saw their customer satisfaction ratings slip in J.D. Power's 2021 Canada Retail Banking Satisfaction Study.
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Cedar acquires health tech company for $425 million
Cedar can now help users not only manage their healthcare bills, but also more easily understand insurance billing statements.
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Google, Shopify partner to unite merchants with Google's services
The two companies have worked out an integration that will give Shopify's merchants easy access to Google's suite of features.
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Wells Fargo rolls out 10-year plan to help unbanked communities
Wells Fargo is revamping 100 branches with a mix of digital and in-person financial assistance—giving it a competitive edge over neobanks.
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How will the pandemic affect US ecommerce sales in 2021?
As the pandemic subsides, in-store shopping will rebound, and a share of consumer spending will revert away from retail and toward services like travel and live entertainment.
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Metromile, Hippo embrace bundling to compete with incumbents
Metromile and Hippo are collaborating on a discounted auto and homeowners insurance bundle, which will help the insurtechs better compete in the US.
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India steps up mobile wallet regulation with new interoperability rule
India's mandate will let consumers use their mobile wallets at any UPI-accepting merchant and send payments to consumers using different wallet brands.
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RESEARCH IN FOCUS
Credit Cards in the 'Next Normal'
Insider Intelligence evaluates the future of consumer credit cards through a pandemic-focused lens. After recapping 2020 and exploring the state of the industry at present, we divide the pandemic recovery into three phases and determine how economic trends might affect credit card spending, customer acquisition, retention, and risk.
Get the full report →
Digital-Only Bank Account Holders Forecast
Insider Intelligence explores the key international factors we expect to affect digital-only bank account holder growth across all three countries between now and 2024, both those we expect to drive up growth and those that we think may pose growth risks.
Get the full report →
Blockchain in Payments
Insider Intelligence presents a balanced look at the blockchain payment use cases with the highest maturity. The report ranks the three main use cases according to specific benchmarking criteria and examines the benefits and obstacles each faces in achieving wide-scale disruption.
Get the full report →
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