The most impactful steps brands can take to deliver better CX and improve sales after a challenging 2020

6 CX Trends That Will Stick Post-Pandemic Get the Full Report →

The customer experience (CX) landscape has changed dramatically over the last year as pandemic-induced lockdowns and social distancing pushed many consumers to try several technologies and experiences, such as click and collect, proximity payments, and augmented reality (AR). In The Ecommerce and Retail Customer Experience 2021 Report, Insider Intelligence discusses some of the top CX developments in both online and offline retail, including first-party data, AR, contactless payments, click and collect, and frictionless checkout. In full, this exclusive report:

1 Discusses whether or not pandemic-inspired ecommerce and retail experiences are here to stay 2 Explains how online and offline transactions are becoming more frictionless 3 Examines why marketers are focused on first-party data Get all of these insights and more when you purchase The Ecommerce and Retail Customer Experience 2021 Report for $995. Buy the Report Today →

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