The pandemic has unleashed a surge of digitization in banking—a trend set to continue even in the post-pandemic era

How Shifting Consumer Habits and the Coronavirus Pandemic Are Reshaping Banking Usage and Informing Banks' Investments in Branches, ATMs, Call Centers, and Digital and Mobile Banking Get the Full Report →

Digital banking channels are enjoying supercharged momentum as a result of the coronavirus pandemic. US consumers' banking behavior will continue to evolve through 2024, spurring banks to satisfy customer demands in both legacy and digital channels. In The US Banking Channel Forecast, Insider Intelligence forecasts the development of five key banking channels in the US between 2020 and 2024: branches, digital platforms, smartphones, call centers, and ATMs. The report identifies the drivers behind the trajectory of each channel's penetration, including changes in consumer behavior or advancements in technology. In full, this exclusive report:

1 Details the evolution of banking channel penetration in the US through 2024 2 Makes recommendations for how banks can maximize satisfaction in each channel in the new, post-coronavirus normal Get all of these insights and more when you purchase the US Banking Channel Forecast Report for $1,995. Buy the Report Today →

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