BofA puts marketing under digital head’s purview

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What to read today: The US Digital-Only Banking Revolution: Digital-only banks—and neobanks in particular—have emerged as potent threats to incumbents, and many disruptors that could further shake up the US banking market loom large. But incumbents can still secure digital account holders by adopting digital best practices championed by challengers..
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September 18, 2021
Insider Intelligence
BofA puts marketing under digital head's purview—the latest sign of its channel maturity
Bank of America is slated to ax its chief marketing officer role when Meredith Verdone retires later this year—and it will place marketing operations under the auspices of its head of digital, David Tyrie.

BofA's 1,400-person marketing team will also be merged with Tyrie's digital team. Verdone told Insider that the integration of digital and marketing is intended to foster a more seamless digital experience.

Consolidating the two operations is a step that's consistent with how Tyrie has described banks that have mature digital businesses, per an exclusive interview he gave with Insider Intelligence. BofA's digital leader outlined three "buckets," or stages, of digital growth.

Insider Intelligence's Tom Auchterlonie has the full story.
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RESEARCH IN FOCUS
The US Digital-Only Banking Revolution
Digital-only banks—and neobanks in particular—have emerged as potent threats to incumbents, and many disruptors that could further shake up the US banking market loom large. But incumbents can still secure digital account holders by adopting digital best practices championed by challengers.
Get the full report →
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