These 5 factors are transforming the healthcare experience for both patients and doctors

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Digital health innovation is permeating every corner of the healthcare industry...
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Digital health innovation is permeating every corner of the healthcare industry

Healthcare was the last remaining industry to hold out against the torrent of digital technologies transforming retail, banking, and media — until now. The digital health ecosystem is evolving at a rapid pace as consumers' preferences and demands around healthcare shift towards speed, convenience, and personalization — and healthcare organizations leverage technology to remedy a range of industry challenges.

As a part of our Digital Health coverage, Business Insider Intelligence has identified some of the most impactful trends reshaping the landscape.


Here are 5 digital health technologies transforming both the patient and doctor experience:

Digital Health Infograhic

1. Voice Assistants

  • 47% of US physicians are interested in using voice assistants professionally
  • Administrative tasks such as clinical documentation are associated with more than 30% of healthcare costs
  • The global health virtual assistant market is expected to reach $3.5 billion in 2025

Digital Health Infograhic

2. Wearables

  • Consumer use of wearables for health purposes increased from 9% in 2014 to 33% in 2018
  • Wearables can incentivize healthier behavior – associated with a 30% reduction in risk of cardiovascular events and death
  • 90% of consumers are willing to share wearable device data with their doctor
  • The total installed base of fitness tracker and health-based wearables in the US will surpass 120 million by 2023

Digital Health Infograhic

3. Telehealth & Telemental Health

  • Telehealth tools and solutions can serve anywhere between 42% and 45% of the 1.2 billion instances of outpatient medical care that occur each year
  • Around one-fifth of US adults suffer from a mental illness, but there are currently fewer than 14.7 psychiatrists per 100,000 people
  • The share of large employers offering telemedicine as a health plan benefit spiked from 63% in 2017 to 74% in 2018
  • 57% of consumers say they'd use telehealth for a remote general consultation

Digital Health Infograhic

4. Artificial Intelligence

  • AI can diagnose conditions up to 100 times faster than humans, reduce treatment costs by up to 50%, and potentially improve outcomes by up to 40%
  • AI will be able to automate up to 40% of hospital support staff tasks by 2030
  • 68% of US providers say their organization is at least one to two years away from adopting AI

Digital Health Infograhic

5. Ride-hailing in Healthcare

  • Transportation issues cost the US health system around $150 billion annually
  • An estimated 3.6 million individuals in the US miss medical appointments due to transportation barriers
  • The Lyft Concierge pilot reported a 30% decrease in wait times, a 32% decrease in per-ride costs, and satisfaction rates of 80%

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