What to read today: The Banking Heads of Digital Report: Digital is integral to the customer experience, and banks' heads of digital are the lynchpin. Through our exclusive interviews with heads of digital at 12 of the largest financial institutions and three top neobanks across the US, UK, and Canada, this report will illuminate the biggest challenges and opportunities these executives are facing..
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 | September 4, 2021 | |  | | Afterpay and Klarna deliver strong performance following summer spending surge and recent growth initiatives. | Two major buy now, pay later (BNPL) providers posted strong volume and user growth.
Afterpay's global underlying sales more than doubled, increasing 102% year over year (YoY) and hitting $22.8 billion in its fiscal year 2021 (ended June 30, 2021). Global active customers also grew to more than 16 million, and its merchant partner network expanded to 100,000.
Intelligent automation is defined as a combination of robotic automation processing (RPA), AI, and business process optimization to achieve strategic business objectives, such as software that handles high-volume, repeatable, and rule-based tasks.
Klarna's gross merchandise volume (GMV) surged 77% year over year (YoY) and hit $39 billion globally in H1—even stronger growth than the same period last year, when GMV jumped 44% YoY. Klarna's monthly active app users hit 18 million, up from 12 million in H1 2020.
Insider Intelligence's Adriana Nunez has the full story. | | |  | BRIEFING HIGHLIGHTS | | | | | | | | | | | | | | | | | | | | | |  | RESEARCH IN FOCUS | |  | | The Banking Heads of Digital Report | | Digital is integral to the customer experience, and banks' heads of digital are the lynchpin. Through our exclusive interviews with heads of digital at 12 of the largest financial institutions and three top neobanks across the US, UK, and Canada, this report will illuminate the biggest challenges and opportunities these executives are facing. | | Get the full report → | | |  | | UK Mobile Banking Emerging Features Benchmark 2021 | | This third annual study, weighted based on responses to a consumer survey, is an exclusive benchmark that ranks the 10 largest UK banks and building societies by assets according to their innovative mobile banking capabilities. We include research on the availability of 41 mobile features, selected based on their propensity to set financial institutions apart, as well as data on consumer demand for each of these features. | | Get the full report → | | |  | | The Buy Now, Pay Later Report | | Buy now, pay later solutions are quickly gaining adoption as consumers look for new financing options and merchants aim to drive sales. But the industry is still unsettled as a number of firms are battling to lead the space, while card networks and issuers are looking to get involved too. Insider Intelligence will examine what factors have made BNPL providers increasingly popular with consumers and merchants, both before and during the pandemic. | | Get the full report → | | |  | BECOME A SUBSCRIBER | | | Our subscriptions deliver analysis on the biggest trends and decisions shaping the future of your industry. Stay on top and subscribe today to receive:
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