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| | The COVID-19 pandemic made telehealth the only means for most patients and caregivers to see or consult a healthcare provider for the majority of 2020. Usage slipped in 2021 as vaccines helped to reopen the economy and bring patients back to hospitals, clinics, and physicians' offices. But consumers like the convenience, and the coronavirus' ongoing mutations and surges will make telehealth a permanent fixture in the healthcare landscape. For providers, telehealth is a major shift in delivering services. To stay ahead, providers of telehealth need to keep up with what patients want and need.
In The US Telehealth Trends 2022 Report, Insider Intelligence surveyed 1,609 US adults to gauge consumers' preferences and the value they place on 24 telehealth features. Here, we explore what patients value most and least in the end-to-end telehealth experience—and what providers should do to keep them coming back. | In full, this exclusive report: | | |
| 1 | Examines who is most likely to continue using telehealth services, and for what purposes | | 2 | Discusses the features that consumers value most, and least, from telehealth providers | | 3 | Identifies how healthcare providers, insurers, and vendors should adapt to this hybrid model of care delivery |
Get all of these insights and more when you purchase The US Telehealth Trends 2022 report for $995. | | |
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